Frequently Asked Questions (FAQs)

Ordering & Checkout

Do I need an account to place an order?
No. You can complete your purchase as a guest. Creating an account allows you to track orders more easily and view order history.

Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options including Shop Pay, PayPal, and Google Pay. All payments are processed securely and encrypted.

What currency are prices shown in?
All prices are displayed and charged in Canadian Dollars (CAD).

Shipping & Delivery

Where do you ship?
We currently ship to physical addresses within Canada only.

How much does shipping cost?

Orders over $50 CAD qualify for Free Standard Shipping (before taxes and after discounts).
Orders under $50 CAD are shipped at a flat rate of $10 CAD.

How long does delivery take?
Orders are typically processed within 1–2 business days.
Estimated delivery time within Canada is 3–11 business days, depending on destination.

Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery.

What items are eligible for return?
Returned items must be unused, unopened, and in original packaging.

How do I start a return?
Please contact our support team at wecare@lasultanedesaba.ca with your order number to initiate a return.

Are return shipping fees charged?
No. Eligible returns within the 30-day period are returned at no additional cost.

Product Authenticity

Are your products authentic?
Yes. All products sold on La Sultane de Saba Canada are sourced through official and authorized supply channels and are intended for the Canadian market.

Where are products shipped from?
Orders are fulfilled from our Canadian operations center in Ottawa, Ontario.

Customer Support

How can I contact customer support?
You can reach us via:

Email: wecare@lasultanedesaba.ca
Phone: +1 613-902-1258
Live Chat on our website

What are your support hours?
Monday to Friday, 9:00 AM – 5:00 PM (EST, Toronto).
Messages received outside business hours are answered on the next business day.