FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQs! Here you’ll find quick answers to common questions about shopping with La Sultane de Saba Canada.

1. What is your return policy?

You may return unused items within 30 days of delivery in their original packaging.
Free return shipping is provided.
Please email us at info@lasultanedesaba.ca to initiate a return.

2. Can I exchange an item?

Yes! Exchanges are allowed under the same conditions as returns.
Contact us to get started.

3. How long does shipping take?

  • Canada: 6–12 business days

  • USA: 7–11 business days

Orders are processed within 1–2 business days.
You’ll receive tracking details via email once your order has shipped.

4. Do you offer free shipping?

Yes, we offer free shipping on orders over $100 CAD (before taxes and discounts).
Orders under $100 CAD incur a $10 flat-rate shipping fee.

5. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number.
You can also log into your account or contact our support team for updates.

6. What if my item arrives damaged or is missing?

If your item arrives damaged or something is missing, please email us within 48 hours at info@lasultanedesaba.ca.
Include photos of the damaged item and packaging if possible — we’ll arrange a replacement or full refund if eligible.

7. What items are non-returnable?

We do not accept returns for:

  • Custom or personalized items

  • Perishable goods

  • Final sale items

8. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa, MasterCard, American Express

  • PayPal, Apple Pay, Google Pay

  • Shop Pay

All payments are processed in Canadian Dollars (CAD).
See our Payment Policy for more details.

9. Do you ship internationally?

At this time, we ship within Canada and the United States only.

10. How can I contact you?

Visit our Contact Page or email us at info@lasultanedesaba.ca.
📍 Address:

La Sultane de Saba Canada
Operated by OnlyBlooms Import Inc.

261 Montréal Road, Suite 310
Ottawa, ON, K1L 8C7, Canada

Business Registration Number: 722640828
Phone: +1 (613) 293-4495
Email: wecare@lasultanedesaba.ca