Refund policy

La Sultane de Saba Canada | Return and Refund Policy

Last updated: January 27, 2026

This Return and Refund Policy explains how La Sultane de Saba Canada (operated by OnlyBlooms Import Inc.) handles returns and refunds for all purchases made on https://lasultanedesaba.ca. Our goal is to ensure a transparent and luxurious experience for every customer.

1. Return & Exchange Policy

We offer a straightforward return process. To be eligible for a return or exchange:

  • Return Window: Return requests must be initiated within 30 days of the delivery date.

  • Item Condition: Items must be in new, unused, and unopened condition.

  • Packaging: Products should be returned in their original packaging to ensure safety during transit.

  • Proof of Purchase: A valid order confirmation or receipt is required for all transactions.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at wecare@lasultanedesaba.ca or visit our Contact Us page.

  2. Details: Include your order number, the items you wish to return, and the reason for the return.

  3. Authorization: We will provide a return authorization and specific instructions on how to send your package.

3. Return Shipping & Fees

We believe in fair and transparent pricing, which is why we do not penalize our customers for returns:

  • Restocking Fees: No restocking fees apply to any eligible returns.

  • Return Shipping: Free return shipping is offered for all eligible returns within Canada. We will provide a downloadable prepaid return label via email.

  • Physical Return Address: All returns must be mailed to our official processing center:

    OnlyBlooms Import Inc. 261 Montréal Road, Suite 310, Ottawa Ontario K1L 8C7, Canada

4. Refund Process

  • Method: Refunds are issued exclusively to the original payment method used at checkout.

  • Timeline: Once your return is received and inspected, we will process your refund within 7 business days. (Please note that your bank or payment provider may require additional time to post the credit to your account).

  • Amount: You will receive a full refund for the price of all eligible items. Shipping costs are refunded only if the return is due to a defective product or an error on our part.

5. Exceptions & Damaged Items

  • Non-Returnable Items: For health and safety reasons, we cannot accept returns on opened skincare products, custom/personalized items, or items marked as "Final Sale."

  • Damaged or Defective Products: If an item arrives damaged, please contact us within 48 hours of delivery. Include photos of the product and packaging. We will provide a full refund or a replacement at no additional cost to you, including all shipping fees.

6. Legal & Corporate Transparency

This website and its policies are designed to comply with applicable consumer protection laws in Canada and the United States.

Contact Our Support Team: For any questions regarding this policy or to exercise your consumer rights, please contact our official representative office:

  • Brand Name: La Sultane de Saba Canada

  • Legal Operator: OnlyBlooms Import Inc.

  • Business Registration Number (BN): 722640828

  • Business Address: OnlyBlooms Import Inc. 261 Montréal Road, Suite 310, Ottawa Ontario K1L 8C7, Canada

  • Customer Support Phone: +1 613-902-1258

  • Official Email: wecare@lasultanedesaba.ca

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST / Toronto)

  • Available Support Channels: Email, Phone, and Live Chat